Order Tracking and Post-Sale Support
Keep your customers informed with real-time order updates, smart reminders, and easy access to support. All from a platform built for businesses that want to scale.
Why the Service?
In a competitive market, post-sale experience is just as crucial as the sale itself. Customers expect instant updates, simple return processes, and timely reminders. This AI-powered solution helps SMEs reduce support costs, boost customer satisfaction, and foster loyalty with minimal manual effort.
What Is the Problem Solved?
Who Is It For?
Key Benefits
Reduce Support Load
Let AI answer the majority of post-sale questions.
Boost Retention
Smart reminders keep customers coming back.
Improve Customer Experience
Transparent tracking, self-service returns, and quick responses.
Lower Costs
Fewer support tickets and manual interventions.
Gain Insights
Identify trends, delays, and areas for improvement.
Use Cases
E-commerce
Customers track orders, get delivery updates, and return items without contacting support.
Healthcare Products
Automatically remind users to reorder essentials like supplements.
B2B Supply Chains
Clients access bulk order tracking and raise support tickets easily.
Digital Goods
Users download certificates, invoices, and request access support.
Subscription Services
Manage renewals, returns, and reorders with AI efficiency.
How It Works
Features
Live Order Tracking
- From packed to delivered with ETA and maps.
Smart Notifications
- Personalized, real-time updates across channels.
Recurring Order Reminders
- Based on user behavior and purchase history.
Returns & Exchanges
- AI-validated, user-friendly return flows.
Support Ticketing
- Issue classification, escalation, and SLA tracking.
AI Chatbot
- 24/7 support integrated with real-time data.
Invoice Downloads
- PDF generation and archive access.
Customer Feedback Loop
- Sentiment analysis and proactive issue resolution.
Subscription Management
- Auto-reorder, pause, or reschedule options.
Admin Dashboard
- Performance metrics and issue tracking.
Security & Roles
- Role-based access and GDPR compliance.
Frequently Asked Questions
What logistics partners can be integrated?
Shiprocket, FedEx, UPS, Delhivery, and more via API.
How does the system detect reorder timing?
AI learns from past purchase intervals and prompts accordingly.
Can this work with my current CRM?
Yes, integrations are available for Zoho, HubSpot, Salesforce.
How do customers raise support issues?
Via dashboard, chatbot, or embedded links in notifications.
Is this solution secure?
Yes, it offers encrypted hosting and role-based access controls.
Can I customize the UI and branding?
Absolutely. The solution is white-labeled to reflect your brand identity.
What platforms are supported?
Web-based with mobile responsiveness; optional native app support.
Getting Started
Offer your customers a seamless post-sale journey while giving your team the power of automation and insights. Bespoke Apps will build, host, and manage everything for you. Ready to give your business a smarter edge? Let’s get started.
Contact Us
Thank you for your interest. You have multiple options to connect with us.
Use the form to send us a message.